Product & Sizing Information
What’s my Knix Bra Size?
How do I wash my underwear?
My new bra feels tight, do I need a new size?
How does Leakproof underwear work?
What’s the difference between Leakproof and Essential underwear?
Can I wear a pad, tampon or menstrual cup with Leakproof underwear?
Do you have physical gift cards available?
How do I measure for swimwear and bodysuits?
Is there a charge for returns/exchanges?
Can I return products I redeemed points on?
What is the difference between the Uplift Push Up Bra and the WingWoman Contour Bra?
How do I measure for underwear?
Ordering, Shipping & Delivery
What’s my order status?
Can I cancel my order?
Can I remove an item from my order?
Can I modify an item on my order?
Can I change the shipping address on my order?
How often do you restock?
What if I didn’t receive my “delivered” order?
How long will it take to receive my order?
Returns & Exchanges
Can I return my underwear?
Can I return my Reusable Pads?
How do I return for a refund to my original method of payment?
What does ‘final sale’ mean?
What does ‘exchange only’ mean?
What does ‘easy returns’ mean?
Can I return my bra?
Can I return my Thigh Saver® Shorts and Shapewear?
Can I return my swim top, bottom, and one-piece?
How do I return for an exchange?
How do I return/exchange for store credit?
Can I return my apparel?
Can I return my tank and bodysuit?
Can I return my bra accessories?
What can’t my item be returned or exchanged?
Is shipping refunded if I return my order?
Are there charges for returning or exchanging?
What if my card is expired or compromised?
Why does the return portal say ‘order not found’?
Do I need to pay for return shipping?
Discounts, Store Credits & Gift Cards
Can I send a personalized note to the Gift Card recipient?
How do I get assistance for an issue with my Gift Card?
Why isn’t my gift card working?
Can I use a discount code or rewards points towards my gift card?
Can I purchase a gift card now and send it later?
I purchased a gift card for myself and am unable to find it in my email, can you help?
Why am I still being charged shipping?
How do I check my Gift Card balance?
How do I get a discount code?
How do I apply a discount code at checkout?
Where can I enter my discount code at checkout?
Can I combine multiple discount codes on one order?
Can I combine a discount code with a gift card?
Can discount codes be used in Knix retail stores?
I forgot to apply my discount code at checkout, can you apply it retroactively?
Where do I find my store credit?
How do I get a refund if I paid with store credit?
What is the underwear bundle discount?
Loyalty & Rewards
How can I see how many Knix Reward points I have?
How do I get early access to sales and product launches?
Do my points expire?
What is the birthday discount for Knix Rewards members?
How do I sign up for the birthday reward?
How long do I have to redeem my birthday reward?
What if I don’t receive my birthday reward?
What happens to my earned points when I return an item or order?
What happens to my redeemed points when I return an item?
When can I redeem my points?
What is the Club Knix rewards program?
How do I earn Club Knix member points?
How do I sign up for Club Knix?
How do I redeem Club Knix member points?
What can I get for my Club Knix member/ reward points?
What are the Club Knix loyalty tiers?
I paid for a product with points, can I return it?
Can I combine Club Knix rewards and discounts?
Account & Payment Methods
How can I unsubscribe from text messages?
How do I unsubscribe from your emails?
Can I select a specific amount on a gift card?
What methods of payment do you accept?
How do I use an express checkout option?
Does Knix offer payment instalment plans?
Are Leakproof underwear covered by my FSA or HSA?
Retail & Wholesale
Where are your retail locations?
Can I earn or redeem points if I shop at Knix retail locations?
Does Knix sell wholesale?